How to Use the Feedback App for Submitting Bug Reports and Suggestions on OnePlus Devices

The Feedback App is a useful tool that will help you enhance your software experience. You can report the bugs or share a suggestion for the OnePlus team to make an improvement or fix for that particular thing that you encountered on your OnePlus device.

Step-by-Step Guide

How to Enter the Feedback App:

1. Open the Google Dialer: Navigate to your phone’s Google Dialer.
2. Enter the Code: Type *#800# and dial. This should automatically open the Feedback App for you.

Note: This method is currently only available for users located in India.

How to Submit a Bug Report via the Feedback App:

1. Select Bug Type: Navigate to the section where you can report a bug. For example, go to System experience > Settings > Notifications & status bar.
2. Enter Details Page: Here, you’ll find an option to turn on ‘Screen recording.’
3. Start Screen Recording: Tap ‘Start’ to initiate screen recording. Now, go back to the function where you encountered the issue and try to reproduce it.
4. End Screen Recording: After reproducing the issue, return to the details page and tap ‘Done.’
5. Describe the Issue: Type out the issues you’ve encountered, the steps to reproduce it (‘operation path’), your contact information, the last time the issue occurred, its frequency, and the app where the issue happens.
6. Attach Files: Optionally, you can also attach images, videos, or other files that could help in understanding the issue better.
7. Submit: Finally, click ‘Submit’ to upload your report.

How to Submit Suggestions via the Feedback App:

1. Navigate to Suggestions: Select the ‘Suggestions’ option.
2. Enter Details Page: Here you can describe your ideas for improvement.
3. Fill in Contact Info: Make sure your contact information is accurate.
4. Describe Your Suggestions: Write down your suggestions and include the operation path if relevant.
5. Attach Files: You can also add images, videos, or other files for reference.
6. Submit: Click ‘Submit’ to upload your suggestions.

Why Submit a Log File?

Submitting a log file greatly aids engineers in locating and analyzing the issue. This expedites the resolution process, thereby enhancing your software experience.

Concerned About Privacy?

Don’t worry! Log files only record system events and do not collect any personal data.

For Users Outside India

If you live outside of India, you can provide the feedback directly in the version release thread of your device on the OnePlus Community or submit this FORM. We’re also working on making the Feedback App available globally.

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