Realme Rolls Out Software Update to Disable Enhanced Intelligent Services Following User Concerns

Realme, the popular smartphone brand, has taken swift action to address privacy concerns by rolling out a new software update to disable enhanced intelligent services on select models. Users of Realme 11 Pro and Realme 11 Pro+ smartphones have reported receiving an automatic software patch that disables the service without requiring any intervention.

Realme 11 Pro+ has received an update to fix the issue with software version RMX3741_13.1.0.524(EX01) and the update size is 20.93 MB.

What Actually Happened with the Enhanced Intelligent Services Issue?

The move comes after YouTuber TrakinTech released a video exposing how enhanced intelligent services were enabled by default on Realme smartphones, potentially collecting sensitive personal information in an effort to enhance the user experience. The video quickly gained traction, with a screenshot being shared on Twitter by user Rishi Bagree, which caught the attention of Union Minister Rajeev Chandrasekhar.

Government Intervention and Investigation

Prompted by the viral post, the Union Minister of Electronics and Technology, in consultation with the Ministry of Electronics and IT, has ordered an investigation into the matter. The concerns were not limited to Realme alone, as it was later discovered that other smartphone brands, including Oppo and OnePlus, had also enabled enhanced intelligent services by default.

Realme’s Official Statement and Reassurance

In response to the growing backlash, Realme released an official statement reassuring users about their data privacy. The statement emphasized that all data processed within the enhanced intelligent services was encrypted and securely stored within the user’s device, in strict compliance with Android security mechanisms. Furthermore, Realme clarified that contrary to the previous description, the service does not collect any data on SMS, phone calls, schedules, or other sensitive information.

Taking proactive steps to address user concerns, Realme is now actively pushing a software update to disable the enhanced intelligent services on several models. By disabling this feature, Realme aims to restore user trust and protect user privacy. The company’s commitment to ensuring the privacy and security of its users is paramount in this software update.

Realme users who receive the software patch will no longer have their personal information collected through enhanced intelligent services, offering peace of mind and enhanced control over their data.

With this move, Realme joins the ongoing global conversation surrounding user privacy and data protection. Smartphone manufacturers are increasingly under scrutiny to balance user experience enhancements with robust privacy measures. This development serves as a reminder that user privacy remains a critical aspect of the technology landscape.

As the investigation unfolds and more information becomes available, users will be eagerly awaiting updates from Realme and the Ministry of Electronics and IT. This incident highlights the importance of transparency, informed consent, and proactive measures to ensure the privacy of smartphone users in an increasingly connected world.

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